Simple Labs Cancellations & Refund Policy

Cancellation Policy

Simple Labs believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations on product orders are not entertained and are subject to the order not being shipped. Kindly email Simple Labs or Call Customer Service to check if your order can be canceled.
• For cancellation of workshop participation, Kindly email Simple Labs or Call Customer Service within 48 hours before the start of the workshop and we shall issue a full refund deducting a processing fee of 10% on the original amount.
• In case of receipt of damaged or defective products, please report the same to our Customer Service team. The request will, however, be entertained only after we have checked and determined the same at our end. This should be reported within 3 days of receipt of the products.
• Owing to the fragile and discrete nature of electronic components, warranty terms will vary with individual products. Currently only the following items have a warranty
  • Official Arduino Products – 1 Year subject to appropriate usage
  • Other Items – 3 days from the time of receiving the product

Refund Policy

We do not entertain refunds on orders unless the received products are defective. In such cases where you receive defective or damaged products, please report the same to our Customer Service team. The request will, however, be entertained only after we have checked and determined the same at our end. This should be reported within 3 days of receipt of the products.